Recognise Status Page Status

Recognise Status Page

Mambu v9.155.2 will be rolled back due to the potential issue related to extracting excel reports in Mambu UI

Identified - The issue has been identified and a fix is being implemented.
Jan 25, 2024 - 12:17 UTC

About This Site

Mambu - The Engine for Digital Banking

Mambu gives financial institutions a powerful competitive edge by allowing them to rapidly create, launch and service any lending portfolio through a flexible SaaS platform.

This is Mambu's status page for Recognise.

Availability report last 30 days
Availability report current year

Contact Us - Privacy Policy
www.mambu.com

Mambu Production Operational

Mambu Sandbox Operational

MPO Operational

Recognise MPO Production Operational

Recognise MPO Sandbox Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

MPO messaging system maintenance on Sandbox environment Sep 19, 2024 15:00-16:00 UTC

Dear customer,

This message is to inform you about a scheduled maintenance for our messaging system. This maintenance is necessary to ensure continued performance, stability, and security of the platform.

What to expect:
Your environments are scheduled to receive the Sandbox update on 19th of September 2024.
While we do not anticipate any downtime, there is a slight possibility of brief service interruptions.
We will be taking all necessary precautions to minimize any potential impact on your applications or integrations.

Please reach out if you have any questions or concerns.

Best regards,
Mambu.
Posted on Sep 13, 2024 - 11:41 UTC

MPO messaging system maintenance on production Sep 22, 2024 07:00-08:00 UTC

Update - Dear customer,

This message is to inform you about a scheduled maintenance for our messaging system. This maintenance is necessary to ensure continued performance, stability, and security of the platform.

What to expect:
Your environments are scheduled to receive the Production update on Sunday, 22th of September 2024.
While we do not anticipate any downtime, there is a slight possibility of brief service interruptions.
We will be taking all necessary precautions to minimize any potential impact on your applications or integrations.

Please reach out if you have any questions or concerns.

Best regards,
Mambu.
Sep 13, 2024 - 07:19 UTC

Scheduled - Dear customer,

This message is to inform you about a scheduled maintenance for our messaging system. This maintenance is necessary to ensure continued performance, stability, and security of the platform.

What to expect:
Your environments are scheduled to receive the Production update on Thursday, 22th of September 2024.
While we do not anticipate any downtime, there is a slight possibility of brief service interruptions.
We will be taking all necessary precautions to minimize any potential impact on your applications or integrations.

Please reach out if you have any questions or concerns.

Best regards,
Mambu.
Sep 10, 2024 - 07:38 UTC

MPO messaging system maintenance on the Sandbox environment Oct 8, 2024 15:00-16:00 UTC

Dear customer,

This message is to inform you about a scheduled maintenance for our messaging system. This maintenance is necessary to ensure continued performance, stability, and security of the platform.

What to expect:
Your environments are scheduled to receive the Sandbox update on 8th of October 2024.
While we do not anticipate any downtime, there is a slight possibility of brief service interruptions.
We will be taking all necessary precautions to minimize any potential impact on your applications or integrations.

Please reach out if you have any questions or concerns.

Best regards,
Mambu.
Posted on Sep 16, 2024 - 11:40 UTC

MPO messaging system maintenance on the production Oct 13, 2024 07:00-08:00 UTC

Dear customer,

This message is to inform you about a scheduled maintenance for our messaging system. This maintenance is necessary to ensure continued performance, stability, and security of the platform.

What to expect:
Your environments are scheduled to receive the Production update on 13th of October 2024.
While we do not anticipate any downtime, there is a slight possibility of brief service interruptions.
We will be taking all necessary precautions to minimize any potential impact on your applications or integrations.

Please reach out if you have any questions or concerns.

Best regards,
Mambu.
Posted on Sep 16, 2024 - 08:43 UTC

MPO messaging system maintenance on the Production Oct 27, 2024 07:00-08:00 UTC

Dear customer,

This message is to inform you about a scheduled maintenance for our messaging system. This maintenance is necessary to ensure continued performance, stability, and security of the platform.

What to expect:
Your environments are scheduled to receive the Production update on 27th of October 2024.
While we do not anticipate any downtime, there is a slight possibility of brief service interruptions.
We will be taking all necessary precautions to minimize any potential impact on your applications or integrations.

Please reach out if you have any questions or concerns.

Best regards,
Mambu.
Posted on Sep 16, 2024 - 12:36 UTC

System Metrics Month Week Day

Recognise Production Latency

Fetching

Recognise Sandbox Latency

Fetching

Past Incidents

Sep 16, 2024

Mambu is releasing v9.165.4 on sand-recognise

Completed - The scheduled maintenance has been completed.
Sep 16, 21:03 UTC

In progress - Please note Mambu is releasing improvements and bug fixes on sand-recognise on 16 September 2024 at 20:15 UTC. No downtime is expected.
The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-165-4
Sep 16, 20:14 UTC

Sep 15, 2024

MPO is releasing v6.5.6 on Production

Completed - The scheduled maintenance has been completed.
Sep 15, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 UTC

Update - Dear customer,

Please note MPO will be releasing a new version (v6.5.6) with features and improvements on your environment.

This maintenance should not cause any downtime for your MPO environment.

Your environments are scheduled to receive the Production update on Sunday, 15th of September 2024.

Release notes can be viewed here

Please reach out if you have any questions or concerns.

Best regards,
Mambu.
Sep 3, 06:00 UTC

Scheduled - Dear customer,

Please note MPO will be releasing a new version (v6.5.6) with features and improvements on your environment.

This maintenance should not cause any downtime for your MPO environment.

Your environments are scheduled to receive the Production update on Monday, 15th of September 2024.

Release notes can be viewed here

Please reach out if you have any questions or concerns.

Best regards,
Mambu.
Aug 30, 15:03 UTC

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

MPO messaging system maintenance on Sandbox

Completed - The scheduled maintenance has been completed.
Sep 11, 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 15:00 UTC

Update - Dear customer,

This message is to inform you about a scheduled maintenance for our messaging system. This maintenance is necessary to ensure continued performance, stability, and security of the platform.

What to expect:
Your environments are scheduled to receive the Sandbox update on Thursday, 11th of September 2024.
While we do not anticipate any downtime, there is a slight possibility of brief service interruptions.
We will be taking all necessary precautions to minimize any potential impact on your applications or integrations.

Please reach out if you have any questions or concerns.

Best regards,
Mambu.

~~~
UPDATE: re-scheduled for 2024-09-11
Sep 10, 15:51 UTC

Scheduled - Dear customer,

This message is to inform you about a scheduled maintenance for our messaging system. This maintenance is necessary to ensure continued performance, stability, and security of the platform.

What to expect:
Your environments are scheduled to receive the Sandbox update on Thursday, 10th of September 2024.
While we do not anticipate any downtime, there is a slight possibility of brief service interruptions.
We will be taking all necessary precautions to minimize any potential impact on your applications or integrations.

Please reach out if you have any questions or concerns.

Best regards,
Mambu.
Sep 10, 15:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 15:00 UTC

Scheduled - Dear customer,

This message is to inform you about a scheduled maintenance for our messaging system. This maintenance is necessary to ensure continued performance, stability, and security of the platform.

What to expect:
Your environments are scheduled to receive the Sandbox update on Thursday, 10th of September 2024.
While we do not anticipate any downtime, there is a slight possibility of brief service interruptions.
We will be taking all necessary precautions to minimize any potential impact on your applications or integrations.

Please reach out if you have any questions or concerns.

Best regards,
Mambu.
Sep 6, 11:38 UTC

Sep 10, 2024

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

Infrastructure maintenance work on sandbox environment related to AWS key rotations. Performance degradation is expected for up to 10 minutes.

Completed - The scheduled maintenance has been completed.
Sep 5, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 14:00 UTC

Scheduled - We will be performing maintenance work on your sandbox environment related to rotation of certain AWS keys. The change involves performance degradation for up to 10 minutes, including the potential downtime, which will happen within the allocated time window. The time window was selected to be outside of your standard business working hours to minimise the impact to your work. Apologies for any inconvenience that this may cause.
Sep 3, 13:51 UTC

Sep 4, 2024

Mambu is releasing v9.165.1 on prod-recognise

Completed - The scheduled maintenance has been completed.
Sep 4, 21:17 UTC

In progress - Please note Mambu is releasing improvements and bug fixes on prod-recognise on 04 September 2024 at 20:16 UTC. No downtime is expected.
The release notes are available for your review here: https://community.mambu.com/t/mambu-release-notes-v9-165-1
Sep 4, 20:15 UTC

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.